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Frequently asked questions

How do I make a credit/debit card payment?

Click the shopping cart on the top menu bar. After selecting the items that you want to checkout, fill in your delivery details. If you are using an account, these details should already be prepopulated for you. Next, review the order details once last time before clicking “Proceed to payment”. Check the payment details and click “Pay now”. A pop up box would appear so that you can fill in your credit card details. Once the payment is done, you will be redirected back to Appy Creations’s site.


Are the credit/debit card payments safe?

Appy Creations does not store nor handle any credit card details on our site. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!

 

How do I know that my online payment is secure?

AppyCreations uses Secure Socket Layer (SSL) technology which ensures that all connections on AppyCreations’s server remain encrypted. This explains why the website address begins with “https” instead of “http”. Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. AppyCreations also do not store any credit card details and payments are processed through Stripe. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us!
 

Can I cancel my order and get a refund? 

All sales made on AppyCreations are considered to be final and binding. Thus we do not accept any order cancellations once the order has been paid. Please contact the seller directly if you need to have your order cancelled. It is up to the seller’s discretion whether he/she will allow a cancellation and provide a full refund excluding any transaction fees that have already been incurred. In addition, do note that the admin fee collected by the AppyCreations is a fixed commission for facilitating a sale and thus will not be refunded. However, in rare cases where the actual item has significant discrepancies from the item description or is undelivered, please refer to our dispute policy.
 

I did not receive my item, what am I supposed to do?

If you did not receive an item, you need to make a report to the seller by contacting him/her directly. The seller should address your concern and provide updates on the delivery of the item and its tracking information. If you find that the seller’s response is unsatisfactory, Appy Creations will step in to mediate. You should always communicate through the admin so that you will be protected by our Terms of Service.


The item condition has significant discrepancies from what was stated in the item description. Am I able to get a refund? 

If there are any significant discrepancies in the item, you should contact the seller directly. The seller will address your concern and offer a solution, such as offering a replacement or trading for another item.
If both you and the seller have agreed on returning the item, you should take note of the following.

  • You must return the item in the exact same condition in which it was received.
  • It is your responsibility as the buyer to pay for the return cost of shipping.
  • You, as the buyer, need to pay for any customs charges incurred on the returned item.

If you are unsatisfactory with the resolution provided by the seller, you can request AppyCreations to mediate for you.
As part of the mediation process, the admin will review the chat history, item description, photos of the item provided by both you and the seller, and any other information about the item that you and the seller have provided. You should always communicate through the admin so that you will be protected by our Terms of Service.
 

How do I sign up as a seller?

Simply click 'Apply for a Seller Account' at the bottom of our homepage
1. Fill in the short application

2. Click Submit 

3. Our Account Management team will be in touch with the next steps to setting up your account or to provide feedback on your application


How do I sell something on AppyCreations?

Once your Vendor application is successful and you have access to your account you can begin to upload products.
1. Upload the items that you want to sell. Set your price, category and choose the delivery methods/pick-up locations for this item
2. Be informed immediately when someone has purchased your item
3. Payment made by the buyer, minus the transaction clip to AppyCreations, will be transferred to you immediately
4. Fulfill your order and update your buyers on the latest status using our order management system
5. Get useful business insights such as your sales history, best-selling item and other analytics to optimize your business
 

How do I upload a Product?

You can upload a product by clicking on 'Products,' scroll down and click 'Products' again. On the right hand corner you will see a plus (+) symbol, click this and begin uploading your product.
Provide us with all the relevant details such as the Name, Categories, Price, insert Full Description and upload images.
Once you are happy with your listing, click on “Create” and your listing will be created.

How do I create Variations of my product?

Once you 'Create' your Product, you will notice the 'Variations' tab appear in the menu above your Product information. 

  • Select Variation
  • Click 'Add Variation' on the right hand corner
  • Click on the Search bar and a selection of pre-populated variations will appear, such as Clothing Size, Colour etc.
  • Select the Variation you require and add the variant options you'd like to add to the product.
  • If the Variation is not there, no worries, drop Appy Creations an email including the Variant title and the drop down list you would like there and the team will create that for you. Alternatively, you may have the membership level were you can create your own, if so, please follow the step by step instructions.

Can I denote my items in another currency?

No, unfortunately not. The current default currency on AppyCreations is GBP, and we do not accept any other currencies at this point in time. Do set up your Stripe account in United Kingdom and configure the currency in Stripe as GBP. If not, you might incur additional charges arising from foreign exchange differences between GBP and the currency in your Stripe account.
 

Why can’t I log in to my seller dashboard?

If you can’t log in to your seller dashboard, it might be because you have been banned by AppyCreations. You can raise a case by contacting AppyCreations directly.

 

How do I edit my item information?

1. On your seller menu, click on the “Products” tab to access all your items.
2. Choose the item you want to edit, and click on the sign.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click on “Save” and your edits will be reflected.
  

Why can’t I find the right category for my item?

You are only able to add an item under a particular category or sub-category if it has been created by us. If you can’t find the right category for your items, don’t worry! Simply drop AppyCreations an email, we will review your request and add in the category for you.
 

How do I keep track of my sales?

Click the “Orders” tab on the seller menu to access your sales page. Here, you are able to view the total quantity and revenue earned for each item that you have sold.
 

How can I keep track of orders that I receive?

Click the “Orders” tab on the seller menu to access your orders page. You are able to view the relevant details for each item order that you receive, including the status of the orders.

Are there any subscription fees or listing fees on AppyCreations?

Please refer to the Membership page for the subscription fees, we do have a zero cost subscription model.

How do I receive my Payout/Payment?

Stripe will automatically credit any Payout/Payment directly to your Stripe account after every successful transaction.

Stripe will transfer funds to your bank account based on the schedule listed in your dashboard. For example, “Daily — 7 day rolling basis” would mean that charges processed on 1st March would be grouped together and deposited in your account on 8th March, and “Weekly (Monday) — 2 business day rolling basis” would mean that charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday. Your transfer schedule can be configured to simplify your accounting. We currently offer the option for funds to be transferred monthly. You can see all attempted transfers made by Stripe to your bank account on your dashboard.
 

Stripe states that a transfer has been submitted, but I have not received the money in my bank account yet. What is going on?

Stripe submits transfers every day, but most banks will only process the transfer on business days. This means that if Stripe sent you money on a holiday or a weekend, you will probably only receive the money in your bank account on the next day that your bank is open. For transfers sent on business days, you should receive the money by the next day. If the transfer was submitted on a business day and you don’t receive the money in your bank account within a couple of days, this probably means that the transfer has failed. Banks take 3-5 business days to inform Stripe about transfers that failed to go through, at which time Stripe will e-mail you about the issue and how to fix it.

 

What items are prohibited on Appy Creations?

This policy is part of our Terms of Use. By selling on Appy Creations, you are agreeing to this policy and our Terms of Use. Appy Creations requires all sellers and users to abide by the laws of the jurisdictions in which you are operating and selling. If you are shipping items across international borders, we expect all members to follow the local laws of both the exporting and importing countries. Therefore, even if an item is illegal in one country but legal in another, it would still be strictly prohibited in Appy Creations. Appy Creations does not allow any listing that through images or descriptions facilitate or promote illegal acts when applied under a specific context. Appy Creations expects all users to only list items that are legal. All items must not present legal risks to our community, be inconsistent with Appy Creations values or harmful to our members.

Why is my product deleted/banned?
If any product does not adhere to the product policies in our terms of use, AppyCreations reserves the right to delete/ban it to maintain a comfortable environment for all users.